There are various tools and techniques you can use to assess your business or organizational performance, right? But, which ones should I use? I won’t get into a discussion about answering that question here. But rather, I will give you some simple advice. Use this one and it won’t cost you a thing. Get out there and talk to people. Some of the best information that you can gather comes from the folks on the front- line. From my perspective, consider asking them two basic open-ended questions and LISTEN:
- Could you tell me the top two or three things that help you do your job well?
- Could you tell me the top two or three things that prevent you from doing your job well?
Let them speak openly, and strike up an open conversation with them. If you give them the time and are sincere with them, you stand to gain a wealth of information to help you start improving your performance.