When facing change, people’s reactions are driven by how they perceive or understand how the change may affect them. False perceptions and lack of understanding may adversely affect their buy-in to change. If buy-in doesn’t exist, they won’t be motivated or engaged to accept and adapt to the change. Reactions to change aren’t always predictable, but are they manageable? Without a doubt, the answer is yes, but it takes some effort. Be open, communicate, and coach and mentor those affected by the change. It’s only the first step to managing change, but a critical one. If the sailors aren’t on board, the ship won’t sail.